Frequently Asked Questions

Every company, be it small or large, needs to legitimize their business existence online. This can be done as simply as allowing your business to be found in a directory with no corresponding website. Or, you can give your current and potential customers the ability to learn about your business and decide why your company is best for them. The most important reason for a website is to allow customers to find you and provide them with a call to action.

Websites can be simple and informative, or they can feature many different types of add on options to optimize the customer experience. Your determination of the complexity and functionality needed for your website will decide which type is best for your business. Thrasker can design any type of website for any industry. And, we offer a rate that is priced much less than our competition to give you exactly what you need.

Under the Thrasker Subscription Agreement, you will not own your website once the full contract price has been satisfied. If you want to own your website, we can discuss an option that will suit your needs.

Once your website is finalized upon your approval and launched, maintenance and the majority of updates are included in the cost of your monthly subscription fee. Updates that are more complex and require changes outside the scope of the original agreement will be billed at an hourly rate for completion. Thrasker will have your updates implemented usually within 24 to 48 hours.

From the receipt of your deposit to the go live date, usually takes 4-6 weeks of design and review for approval. This timeline can be longer or shorter depending on your responsiveness in providing content and approvals for design.

Your website will be accessible on all mobile devices. Every website designed by Thrasker will have full functionality on all devices to make sure your customers have access to your site at all times.

There is no better expert on what you say and show on your website than you, the business owner. Thrasker will work with you every step of the way to design the site exactly to your specifications. We also have access to an unlimited amount of stock photos that can be used in your design. If you absolutely do not have the time to write and submit your own content, Thrasker can offer a package that will provide content for you.

As part of our subscription agreement, Thrasker will host your website as part of your subscription fee and that includes maintenance and updates. For clients that opt for a development agreement that will provide ownership of the website to the client, a monthly hosting, maintenance, and update fee will apply.

Although we specialize in digital marketing, our team is advanced in traditional methods of marketing and we are happy to assist where we can. Please contact us if youre interested in learning more on how we can assist in your print marketing needs.

We will not share their account information with you, but we are comfortable sharing how we have provided success to their business and how we can do the same for you.

Marketing reports are given quarterly and more frequently upon request. When signing with us for digital marketing services, we will invite you to a private Slack channel with our digital marketing team. Our team will be available at all times and they are happy to provide any information on your account. This Slack channel is where all future discussions will take place moving forward.

Creating content typically involves several steps, such as researching the target audience, developing content ideas, creating outlines and drafts, editing and refining the content, and finally publishing the campaign. The process may vary depending on the type of content being created and the specific needs and goals of the client.

We stay up-to-date with the latest marketing trends and technologies through various methods such as attending industry events, subscribing to industry publications, and participating in online communities. We also conduct regular research and testing to stay informed about new tools, platforms, and strategies. Additionally, we have ongoing training programs to ensure our team members are up-to-date with the latest developments in the field.

When changes or adjustments to the marketing strategy are necessary, our team follow a collaborative process with our clients. This process involves analyzing data and feedback, discussing goals and objectives, and exploring new tactics or channels. Our team provides recommendations for how to adjust the strategy to achieve better results. Communication and transparency are key to ensure the client is informed and involved throughout the process.

Graphic design is the process of creating visual content to communicate a message or idea. It's important for businesses because it helps to establish brand identity, communicate information effectively, and make products or services more visually appealing to customers.

At Thrasker, we offer a range of design services, including logo design, brand identity, web design, print design, packaging design, and digital marketing design.

Absolutely! We have a team of experienced designers who can create a custom logo that aligns with your brand identity and communicates your message effectively.

Our design process begins with a consultation to understand your goals and vision. We then create a design concept and work with you to refine it until you are satisfied. The length of the design process varies depending on the complexity of the project and the number of revisions required.

We take the time to understand your brand identity and use that as a foundation for our design work. We also work closely with you throughout the design process to ensure that the final product meets your expectations.

Yes, we have a portfolio of previous design projects that we are happy to share with you. Please visit our clients’ tab in our main menu.

We are happy to accommodate revisions or changes to the initial design. We work with you to understand your feedback and make any necessary adjustments until you are satisfied with the final product. Any additional fees outside our discussed deliverables will be presented upfront.

We provide final designs in a variety of file formats, including vector files, PNGs, and JPEGs.

Yes, we offer printing services for designs such as business cards, brochures, and other marketing materials.

Our design services are priced based on the scope of the project. We do offer package deals and discounts for ongoing design work.

Yes, we can work with existing brand guidelines and design standards to ensure consistency across all marketing materials.

Yes, we offer design services for social media and online advertising campaigns, including designing social media graphics and display ads.

We have extensive experience with responsive web design and understand how it affects graphic design. We design with the user experience in mind, ensuring that the design works across all devices and screen sizes.

Our designers attend conferences, read industry publications, and participate in online design communities to stay up-to-date with design trends and technology advancements.

Yes, we offer ongoing graphic design subscriptions to ensure that your marketing materials continue to meet your business needs over time.

Social media marketing is the process of using social media platforms to promote your business and engage with your audience. It's essential for businesses because it allows you to reach a wider audience, build brand awareness, and engage with customers more personally and authentically.

The social media platforms your business should be active on depend on your target audience and business goals. At Thrasker, we can help you determine which platforms are best suited for your business and create a strategy for each.

Social media posting frequency depends on the platform and your business goals. However, we generally recommend posting on a consistent schedule, at least several times a week, to maintain engagement with your audience.

The type of content you should post on social media depends on your business goals and target audience. At Thrasker, we create a variety of content, including graphics, videos, blog posts, and infographics, to keep your audience engaged.

Yes, we can create social media content for your business, including graphics, videos, and blog posts. Please visit our pricing page to learn more about our offerings.

We take the time to understand your brand identity and create social media content that aligns with it. We also work closely with you throughout the process to ensure that the content meets your expectations.

Yes, we can manage your social media accounts on your behalf, including creating content, posting, and monitoring engagement. Our social media management subscriptions can be found on our pricing page.

We do not respond to comments or messages on your behalf. If we see a negative comment that could impact the performance of an ad campaign, we will remove the comment. Otherwise, it is the business owners’ responsibility to answer all messages and comments pertaining to their business on their business's social media pages.

Yes, we offer training and consulting services for businesses looking to improve their social media. Please contact us to book your starter lesson.